How to predict churn events that may happen within a period of time?

I am trying to build a model that predicts churn events in the future. The business wants to be able to identify which customers are likely to terminate the services within a month. Within a month can mean the next day or the 30th day. The problem is some of the features are time-based, for example how many months into the current term, the number of tickets created in the last two weeks, etc. If the event date is floating, how do I calculate the values of these features? Should I make 30 copies of the same churned service and calculated these time-based features for each of them? Is there a better way to approach this?

Topic forecasting churn machine-learning

Category Data Science

1
answered at

The problem is similar to modeling defaults of a subset of companies in a specific basket, big or small. The problem is very well-researched, drawing from methods developed in asset pricing, actuarial science and survival analysis. For a good reference, you may look into

Duffie & Singleton (2003). Credit Risk: Pricing, Measurement, and Management.

The most popular and flexible solution is modeling the churn evens as correlated counting processes with intensities that depend on the predictors that you have mentioned above + some other predictors. Counting process is an extension of Poisson process.

About

Geeks Mental is a community that publishes articles and tutorials about Web, Android, Data Science, new techniques and Linux security.